Top Social Media Tactics for Facebook and Twitter

by Rocky Fu on January 6, 2010

Richard Marcinko once said, “Popularity is not leadership.” What many companies are doing in social media may not be the most effective social media tactics.

Social Network Use Comparison

Social Network Use Comparison

The State of Social Media Marketing, an original research report from MarketingProfs, shows some inside scoop on what the most effective tactics in social media marketing for B2C and B2B marketers (via eMarketer).

Successful Facebook Marketing Tactics

facebook-marketing-tactics

Creating a Facebook application is the most effective tactic used by B2C marketers; creating a survey of fans is the most effective Facebook tactic for B2B companies.

“friending” recent customers with corporate Facebook profile and buying targeted CPC ads are the least effective Facebook marketing tactics for B2C and B2B companies respectively.

Successful Twitter Marketing Tactics

twitter-marketing-tactics

Monitoring Twitter for PR problems is the most successful Twitter marketing tactic used by both B2C and B2B marketers.

Contacting users who posted negative comments about their brand and creating an in-person event using only Twitter invites also appeared to be successful tactics among B2C and B2B companies respectively.

The survey by MarketingProfs definitely showed the growing awareness of utilizing social media in online reputation management; but, the best social media tactics may not be the most effective ones for your business and targeted markets. Do your own “experiment” and analysis and find out what work best for you.

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recommend-a-book

I was searching for a book “The BuyerSphere Project: How Businesses Buy From Businesses in the Digital Marketplace” on Singapore National Library website before breakfast and unfortunately this book is too new to be available. So, I clicked on “Recommend A Book” link on the search results page.

Lesson 1: Make it easy for customers to give feedback.

I filled in a form at “Recommend A Book” page with book title, author, and description information. Shortly after I submitted the form, an email was sent to me to confirm the book recommendation:

nlb-2

It didn’t surprise me to see a confirmation email; but, it ensured me my recommendation was received. And, it did impress me when I see “within 7 days”.

Lesson 2: Send out confirmation email upon receiving feedback and give specific time how soon a reply can be expected.

As I’m reading a book by Jack Trout, it’s okay to wait. However, my recommendation was approved and a notification email was sent to my email when I came back from lunch. It was just a morning!

nlb-3

Again, I have a pretty good idea when I can expect the arrival of the ordered book.

Lesson 3: Respond quickly to the customers’ request / feedback.

Bonus tip: great service generates to great word of mouth.

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